Case Study: Complete Rat Control in Ashford

The Problem

A family in Ashford contacted Pest-Mate after discovering a severe rat infestation in their loft. The homeowners had been experiencing:

• Loud scratching noises at night
• Extensive droppings throughout the loft
• Damaged electrical wiring
• Strong ammonia smell
• Visible rats during daylight hours

The family had tried DIY methods for several weeks without success, and the infestation was getting worse.

Our Assessment

Upon inspection, our expert found:

• Entry points: Multiple gaps in roof tiles and around pipes
• Nesting areas: Three active nests in different loft areas
• Population: Estimated 8-12 rats in the loft
• Damage: Chewed insulation, damaged wiring, contaminated stored items
• Health risk: High due to extensive droppings and urine

Treatment Plan

Phase 1: Immediate Action

• Professional baiting with safe, effective products
• Installation of monitoring stations
• Emergency sealing of major entry points
• Health and safety assessment

Phase 2: Complete Exclusion

• Sealing all entry points with professional materials
• Installation of rodent-proof mesh
• Structural repairs to prevent re-entry
• Cleaning and decontamination

Phase 3: Prevention

• Ongoing monitoring for 3 months
• Regular follow-up visits
• Prevention advice and maintenance
• Customer education and support

Results

Customer Testimonial

"Pest-Mate were absolutely brilliant. Dan was professional, thorough, and completely eliminated our rat problem. The loft is now clean and safe, and we haven't had any issues since. Highly recommended!"

Sarah & Mike Johnson

Ashford, Kent

Key Success Factors

• Professional assessment: Thorough inspection identified all entry points and nesting areas
• Multi-phase approach: Systematic treatment ensured complete elimination
• Quality materials: Professional-grade products and exclusion materials
• Ongoing support: Regular monitoring and follow-up visits
• Customer education: Prevention advice to avoid future infestations

Prevention Tips

To prevent future rat infestations, we recommended:

• Regular loft inspections (monthly)
• Keeping roof tiles in good condition
• Trimming overhanging tree branches
• Sealing any new gaps immediately
• Maintaining clean loft space
• Professional annual inspections