Privacy Policy

Pest-Mate, trading as J&H Pest Control Ltd (Company No. 15601702), is committed to protecting your privacy. This policy explains how we collect and use your personal data.

1. Data We Collect

• Contact details: Name, phone, email, address
• Service-related info: Pest problem descriptions, photos
• Booking/payment records
• Communications with us
• Website analytics (e.g. IP, browser type, usage patterns)

2. Purpose of Data Use

• To deliver pest control services
• To communicate with you about bookings and services
• For internal analysis and service improvement
• For marketing (with consent)
• For legal compliance and fraud prevention

3. Legal Basis

Processing is based on contract, legal obligation, consent (for marketing), or our legitimate interest.

4. Data Sharing

We share data only with service providers needed to deliver our services (e.g. payment processors, CRM platforms). We do not sell your data. Any international transfers use lawful safeguards.

5. Retention

We retain personal data only as long as necessary: typically six years for service records, shorter for inquiries or unsubscribed marketing data.

6. Your Rights

You have rights to access, rectify, erase, restrict, object, and port your data. You may also withdraw consent at any time. Contact us to exercise these rights.

7. Data Security

We implement appropriate technical and organisational measures to secure your data. These include encryption, access controls, and employee training.

8. Complaints

You may complain to the Information Commissioner's Office (ICO) if you believe your data is mishandled.

Cookie Policy

• Enable site functionality
• Analyse usage (Google Analytics, with anonymised IPs)
• Serve personalised ads (Meta Pixel, if consented)

You can manage cookie preferences via our cookie banner or browser settings. Non-essential cookies are only set with your consent.

Disclaimer

• Website content is informational only and not professional advice.
• Any AI tools or pest IDs are preliminary and not guaranteed.
• We are not liable for actions taken based on site content.
• DIY pest control carries risk; professional service is recommended.

Contact for Privacy & Legal Inquiries

J&H Pest Control Ltd (trading as Pest-Mate)
Phone: +44 7369 235554
Email: dan@pest-mate.com
Address: Kingsnorth, Ashford, TN25 7AD
Website: www.pest-mate.co.uk

Your privacy is important to us.
We are committed to protecting your personal information and being transparent about how we use it. If you have any concerns about your privacy, please don't hesitate to contact us.